These courses are created specifically for the service industry. Each course is designed to convey information in a straightforward, conversational style. All courses are narrated by Joe Siderowicz, considered by many to be the leading expert in Service Marketing and Sales.

• Courses remain available for 30 days after purchase
• Multi-User discounts available
• Completion Notification provided

 

Available Courses

Course Title: Customer Service Skills for Technical and Support Staff

 This course provides an overview of the skills required to provide customers with a professional customer service experience. This presents a particular challenge to those in high activity, high pressure service positions.

Part One (30 minutes)

• What is Customer Service?
• Why is it Important?
• What are the Challenges?
• Understanding the Customer and Yourself

Part Two (30 minutes)

• Skills Required
• Examples of Typical Customer Service Issues
  • Product Issues
  • Service Issues
  • Problem Resolution

Who Should Participate?

Personal directly or indirectly interacting with existing or potential customers. It applies to individuals working in the field or those in support functions. Typical titles include Field Personal; Technicians, Analysts, Engineers, Programmers, Installers, or Electricians. Support Staff; Dispatchers, Tech Support, Administration, Managers, Customer Service, and Inside Sales. Cost $129.00 

Please note when you click on “Enroll” a new browser window will open and you will be directed to our e-commerce online learning portal.

 

Course Title: Service Sales Skills for Technical and Support Staff

This course provides an overview of the skills required to promote, support, or generate sales from interactions with customers either in the field or over the phone. It is intended for those who are typically not in a full time service sales position, but are exposed to potential sales opportunities in their job function.

Part One (30 minutes)

• Service Marketing
• Selling vs. Marketing
• Service Sales Challenges
  • Business
  • Personal

Part Two (45 minutes)

• The Service Sales Cycle
  • Prospecting
  • Qualifying
  • Proposal
  • Presentation
  • Closing
  • Objection Handling

Who Should Participate?

Personal directly or indirectly interacting with existing or potential customers. It applies to individuals working in the field or those in support functions. Typical titles include Field Personal; Technicians, Analysts, Engineers, Programmers, Installers, or Electricians. Support Staff; Dispatchers, Tech Support, Administration, Managers, Customer Service, and Inside Sales. Cost $129.00

Please note when you click on “Enroll” a new browser window will open and you will be directed to our e-commerce online learning portal.

 

Purchase both courses and save over 20%!

Customer Service Skills for Technical and Support Staff and Service Sales Skills for Technical and Support Staff

Cost $199.00

Please note when you click on “Enroll” a new browser window will open and you will be directed to our e-commerce online learning portal.